LD Rewards FAQs
Most Popular Questions
I signed up for my account at a store, how do I log into the member portal?
I typically shop at the store, how do I use my points online?
Yes. Free/discounted shipping still applies to orders having a subtotal of $75 or more after discounts/coupons have been applied.
What happens if I need to cancel an order?
The points you earned for that transaction will be deducted from your balance.
To sign up for LD Rewards™ we will need some basic information:
- Valid email address (Sorry, cellphone email addresses will not be accepted.)
- Phone Number
- Postal Code
If there is an issue with your account, we use this information to lookup your account details. You can also opt-in to email or text message notifications when you sign up. You may opt out or change your communication preferences at any time by logging in to your member portal. Your privacy is important to us; we will not sell your information to third party sources.
No. Rewards accounts can only be registered to one person, but we can associate multiple card numbers with one account.
Yes. If your significant other can verify the name and phone number on the account, they can add or use points. You can also link their card to your account by contacting customer service.
What’s included in the LD Rewards™?
- Earn points and redeem them for dollars off your purchases.
- Access to the member portal where you can track your points and view special offers.
- Add your rewards card to Google Pay or Apple Wallet.
- Invitations to exclusive member only events.
- Special birthday rewards.
- Access to members only deals, special offers and contests.
- Get monthly updates and our latest promotions.
What are birthday rewards?
On your birthday we will send you a special treat! It might be an exclusive offer, bonus points or a free gift. We change this up regularly, so keep an eye on your inbox!
Earn points by making purchases or participating in member events and contests. Points for purchases are equivalent to the price of the items in your purchase (excludes taxes). Example: If you purchase an item for $50, you will receive 50 points. There will also be bonus days where you may earn double or triple points just for shopping with us!
- Earning Points In-Store: If you are registered, we will reward your account the appropriate amount of points associated with your purchase during checkout.
- Earning Points Online: As long as you are registered and logged into your account, you will automatically earn points with each online purchase.
After signing up in-store or online, you can visit the member portal to complete your profile and sign in to your account. Moving forward, you will receive monthly statements via email or text (whichever you signed up for) that will let you know what you have earned. You can also check your balance in-store by asking any store associate for your points balance.
When a special offer is available, you will be notified via email or text message (which ever you opted to receive when you signed up). If you aren’t receiving email or text notifications, make sure we have the correct email address or phone number associate with your account. You can adjust these preferences and see your offers by logging into your member portal.
Yes – your rewards points expire after 730 days (24 months) of inactivity.
Does my Account ever expire?
Yes – your rewards account will be deactivated after 730 days (24 months) of inactivity. Please contact us if you would like to have your account re-activated.
You may use as many rewards points that you have in your account. However, you must reach 150 points to receive your first $10 OFF. For example: if you have 200 points, you can use your $13.33 in rewards. All pre-tax purchases must be of greater or equal value than the amount of points being redeemed.
Yes. If you are spending points, you will also earn points based on the prices of the items in your cart or basket.
Membership and General Terms/Conditions
The Lion's Den rewards program (or "LD Rewards™") is sponsored by Lion's Den (an LD Management Company). By becoming a member of the LD Rewards™ program, members agree to receive advertising, marketing materials and other communications from Lion's Den except where expressly disallowed as a profile preference. The Lion's Den logo, LD Rewards™ logo and other logos and tag-lines are the intellectual property of Lion's Den. Membership rules are void to the extent where prohibited by law. Taxes may apply where required by law.
LD Rewards™ program membership ("Membership") is open to individuals of at least 18 years of age. Commercial customers and others purchasing items for resale are not eligible for membership. Employees of LD, its affiliates and subsidiaries, and their spouses and children under the age of 23 living at home are not eligible for this Membership.
Membership is nontransferable and subject to present and future program rules. Membership is valid only at participating Lion's Den, U.S. retail store locations and online at lionsden.com and shop.lionsden.com. Enrollment becomes effective and acceptance of these terms and conditions begins when a new member enrolls in the LD Rewards™ program. Lion's Den may change the LD Rewards™ rules, regulations, benefits, conditions of participation, or point levels for rewards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. Lion's Den may change or terminate program partners, withdraw, limit, modify or cancel any reward, increase the points required for any reward, modify or regulate the transferability of rewards or benefits, institute or add reward blackout dates or limit the number of rewards for use by any one individual on any one purchase.
Abuse of the LD Rewards™ program, including failure to follow program policies and procedures, the sale or barter of reward certificates, product, points or promotional offers, using multiple Rewards accounts in an effort to abuse the Lion's Den Rewards program, and any misrepresentation of fact relating thereto or other improper conduct as determined by Lion's Den in its sole judgment, may result in cancellation of the member's account and future disqualification from program participation, forfeiture of all points accrued, cancellation of previously issued but unused reward certificates, and termination of the business relationship with Lion's Den. In connection with the enforcement of any of the terms and conditions governing the LD Rewards™ program, Lion's Den reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs.
Lion's Den reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Lion's Den shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
As a condition of membership, LD Rewards™ members may receive print/electronic point statements, LD Rewards™ updates and other related materials at the discretion of Lion's Den. Lion's Den reserves the right to cease mailing of LD Rewards™ updates and related materials to any LD Rewards™ member at any time.
A member can view his or her account activity online by logging into the member portal at https://lionsden.datacandyinfo.com/login. For information about an individual account or any other program-related questions or information, please contact customer service.
- Email: Customer_Service@lionsden.com
- Phone: (800) 345-3308
- US Mail: Lion's Den P.O. Box 340857, Columbus, OH 43234-0731
Lion's Den reserves the right to make LD Rewards™ points and promotional offers available to select members based on purchase activity, geographic location, program participation, or information supplied by the member.
A member may cancel his or her Membership at any time by notifying Lion's Den by email or telephone. Lion's Den, in its sole discretion reserves the right to cancel an individual Membership at any time.
If there is no account activity for 24 months, the LD Rewards™ account is subject to deactivation, including forfeiture of all accrued points.
As a member of LD Rewards™, members earn one point for every ($1 USD) spent on eligible product purchases, so long as the member's LD Rewards™ account/card number number is provided at time of purchase in-store, or when members login to their online account.
Purchases earn points at the following rates:
All products purchased will earn 1 point for every dollar spent on eligible product purchases.
Points earned will be rounded down to the nearest whole dollar amount. For in store purchases, points earned will be rounded down to the nearest whole dollar amount of the transaction total. For online purchases, points earned will be rounded down to the nearest whole dollar amount per unique item purchased.
Points will post to member's account within approximately 24-48 hours from in-store purchase or date of shipment. No adjustments to member's account ("Account") will be made after 90 days from the actual purchase date.
Point calculations are based upon dollars spent at checkout on eligible purchases less any dollars spent on sales tax, state fees, shipping charges, delivery charges, restocking fees, in-store discounts, coupons, rebates applied at the time of purchase, the dollar amount of available mail-in rebates at the time of purchase of any product or service, or other excluded charges.
LD Rewards™ points are valid for 24 months from date of posting to the member's account. LD reserves the right to change LD Rewards™ at any time without notice, including imposition of new point expiration dates.
All points and subsequent rewards must be earned and used according to the terms and conditions of the LD Rewards™ program. Lion's Den has the right to make the final decision on whether a purchase qualifies for LD Rewards™. Earned points will be reflected to the customer account within 24-48 hours of earning said points.
Points are not transferable and may not be combined among LD Rewards™ members or conveyed by any means to anyone, including through a member's estate, and may not pass to a members' successors and assigns. Accrued points do not constitute property of the member. Accrued points are not transferrable by the member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
After a member has earned 150 points in the LD Rewards™ program, members will be eligible to receive a reward certificate ("Certificate") redeemable for $10 off the purchase of any eligible products or services at participating LD retail store locations or online store.
Certificates will be accessible via the customer's online account portal at https://lionsden.datacandyinfo.com/login once the customer reaches 150 points. Customers will receive monthly emails or SMS notifications (which ever you opted into at sign up) containing their point balance.
Lion's Den is not responsible for communications, including reward certificates, lost due to change of email address or other contact information. Points that remain on member's account expire and are forfeited if the program is terminated. In the event that a member returns merchandise that was partially or wholly paid for with a reward certificate(s), the reward certificate(s) used in connection with such a purchase shall not be reissued, and no points representing such reward certificate(s) shall be reissued to such member's account.
By providing their email address at time of sign-up, the customer authorizes email communications from Lion's Den. The customer may opt-out of these emails at any time by following the unsubscribe link in the email communication or contacting customer service.
Certificates are valid for 330 days from date of issue. Lion's Den reserves the right to change LD Rewards™ at any time without notice, including imposition of new certificate expiration dates.
Certificates may be used in conjunction with other certificates and most other discounts or offers toward the purchase of products, not to exceed purchase amount. No photocopies or facsimiles accepted.
Certificates are not valid on prior purchases, certain products and services, purchase of LD Gift Cards and eGift Cards, or for tax or state fees. Certificates are not redeemable for cash and no change/currency will be given for certificate redemption. Members may be notified of additional ineligible products and services. Other restrictions may apply. Lost, stolen, or expired Certificates will not be replaced.
Certificates are not transferable and may not be combined among LD Rewards™members or conveyed by any means to anyone, including through a member's estate, and may not pass to members' successors and assigns. Reward certificates do not constitute property of the member. Certificates are not transferable by the member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.