Return Policy

Retail store return policy

Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective, you may exchange the product within 10 days from the original purchase date for the same product. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store. Sorry, items purchased from our online store cannot be returned to our retail stores. If you need to return an online order, please see our online return policy or reach out to our Customer Service department.

DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books.

Online store return policy: Part 1

Defective Product: If you have received a defective item from our online store, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped: If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Lion's Den Online Sex Toy Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Online store return policy: Part 2

Incorrect Product Ordered: To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind: All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

Store Credit: All online store credit expires after 1 year of no purchase activity.

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