Retail store return policy

Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective, you may exchange the product within 10 days from the original purchase date for the same product. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store. Sorry, items purchased from our online store cannot be returned to our retail stores. If you need to return an online order, please see our online return policy or reach out to our Customer Service department.

DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books.

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