Online store return policy: Part 1
Defective Product: If you have received a defective item from our online store, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.
Incorrect Item Shipped: If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Lion's Den Online Sex Toy Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).