FREQUENTLY ASKED QUESTIONS
Thank you for visiting our frequently asked questions page! If the answer you are seeking is not available, click here to reach out to our customer service team.
General FAQs 1
How old do you have to be to enter the store?
You must be 18 years or older to enter the store. Only valid, state or federal issued photo IDs will be accepted.
What are your store hours?
Each store has different hours, please visit our store locator to find a location near you!
Are stores open on holidays?
Yes, each location is open for normal business hours on every major holiday with the exception of our Shippensburg, PA location. Per local regulations, they are closed on federal holidays and Sundays.
How do I locate a store?
CLICK HERE for our Store Locator.
What is your return and exchange policy?
General FAQs 2
Can you place an order online and pick it up in the store?
Yes, items can be purchased online and shipped to your local store via our B.O.S.S. program. See the B.O.S.S FAQs section for details.
Can I return items I purchased online at a store?
Sorry, items purchased online cannot be returned to stores. Please review our online exchange policy.
Does Lion's Den buy back DVDs, VHS Tapes, Books or Magazines?
We do not buy back any adult media.
Which stores have adult arcades? (movie booths)
The following locations have adult arcades (movie booths): Mineral Wells, WV - OPEN Ghent, WV - OPEN Leesville, SC - OPEN Bowman, SC - OPEN Las Vegas, NV - OPEN For map directions, please visit our store locator and select the "adult arcade" filter to find a location near you.
How do the arcades work?
We allow one person per booth. Each guest must purchase a ticket at the checkout counter prior to visiting the arcade. The minimum card purchase is $5.00, which is good for 20 minutes of view time. Credits are good for 30 days, and if you keep the ticket and return later, it's $5 for each new visit.
B.O.S.S. PROGRAM FAQs
Who is the BOSS?
You are! Take control of your privacy with Lion’s Den’s NEW Buy Online, Ship-to-Store program.
How does B.O.S.S. work?
When you place an order via our online store, you will have the option to have your order shipped to your local Lion’s Den, instead of having your order shipped to your home or work. We will keep your order safe from nosey co-workers, prying in-laws, or your children until you’re ready to pick it up!
Are all items online eligible for the B.O.S.S. program?
Yes! All of the items on our website are available for in-store pickup.
Is there a minimum purchase to qualify for the B.O.S.S. program?
There is no minimum purchase to have your online order shipped to a store. Shipping charges will be noted at checkout.
How do I have my order shipped to my local Lion’s Den?
During the online checkout process, select the option to have your order shipped to your local store. Please make sure to read and understand the terms and conditions for the BOSS program before selecting this option.
What do I need to pick up my order?
For verification purposes, please bring a government issued photo ID to claim your package. This includes driver’s license, passport, identification card, tribal ID, or military ID. You will also need to bring with you the credit card used to make your purchase.
How long until my order is ready?
Shipping speed is selected by you at the time of checkout. Typically, orders will take 4-7 business days to arrive.
How will I be notified my order has arrived?
You will receive an email notification with tracking information after your order has shipped from our warehouse. After your order arrives at its designated store location, a member of our team will contact you via the phone number you provided at checkout to let you know your order is ready for pickup. We will leave a voicemail if the call goes unanswered.
Can I have someone else pick up my order on my behalf?
Yes! You can pick up your order yourself or you can designate a “pickup person” during the online checkout process. Please note, this information cannot be changed once the order has been processed. If you need someone to pick up your order after it has been delivered, please contact your local store and provide them with the full name of your designated pick up person. *For verificarion purposes, all pickup persons will need to bring with them a valid government issued ID.*
What happens if I’m unable to pick up my order?
We will hold your order for 21 days after it arrives and you have been notified. If the order has not been collected by that time, it will be shipped back to our warehouse. A refund will be issued 30 days after it arrives at our shipping facility. A restocking fee of 20% will be deducted from your refund.
Can I make a change to my ship-to-store order?
No, once an order has been placed, it cannot be modified, only canceled or re-ordered.
Can I change the location of my ship-to-store order?
No, once a store has been selected and your order placed, the destination cannot be changed.
Can I cancel my ship-to-store order?
Yes, your order can be canceled if it has not already been submitted for processing. Please contact our online order team for assistance: 1.800.345.3308 option 1. If your order has already been submitted for processing, it cannot be canceled.
Can in-store pickup orders be returned to the store if they are defective?
No. All purchases made from our website, regardless if they are shipped to a store or your home, cannot be returned to the store. If there is a problem with your item, you will need to contact our online order support team at: 1.855.340.5304 | Orders@lionsden.com
Lion's Den INSIDE™ FAQs
How do I sign up for Lion's Den INSIDE™?
It's easy! Simply create an account at https://lionsden.datacandyinfo.com/login or you can sign up in store! Check out our store locator for a location near you.
How do I log into the member portal?
To log into your account for the first time, please visit the Lion's Den INSIDE™ member portal here: https://lionsden.datacandyinfo.com/ login click the "Get a Password" tab and enter the email you used when you registered for Lion's Den INSIDE™ (you will only need to do this step once). Click "Send Email" and you will be emailed a one-time passcode. Use this passcode and the email you registered with to log in at the member portal. Then, you will be prompted to reset your password and update your settings.
How old do you have to be to join Lion's Den INSIDE?
You must be 18 years or older to join the Lion's Den INSIDE rewards program.
Does it cost anything to join INSIDE™?
Not at all! Our rewards program is completely free to join.
What’s included in the Lion's Den INSIDE™ Program?
Earn points and redeem them for dollars off your purchases. Access to the member portal where you can track your points and view special offers. Add your rewards card to Google Pay or Apple Wallet. Invitations to exclusive member only events. Special birthday rewards. Access to members only deals, special offers and contests. Get weekly updates and our latest promotions.
What do I need to sign up?
To sign up for Lion's Den INSIDE™ we will need some basic information: Your legal first and last name A valid email address (Sorry, cell phone email addresses will not be accepted.) A valid phone number Postal code Birthdate
Why do you need my email and phone number?
If there is an issue with your account, we use this information to lookup your account details. You can also opt-in to email or text message notifications when you sign up. You may opt out or change your communication preferences at any time by logging in to your member portal. Your privacy is important to us; we will not sell your information to third party sources.
How do I earn points?
Earn points by making purchases or participating in member events. Points for purchases are equivalent to the price of the items in your purchase (excludes taxes). Example: If you purchase an item for $50, you will receive 50 points. There will also be bonus days where you may earn double or triple points just for shopping with us! Earning Points In-Store: If you are registered, we will reward your account the appropriate amount of points associated with your purchase during checkout. Earning Points Online: As long as you are registered and logged into your account, you will automatically earn points with each online purchase.
Do my points ever expire?
Yes – your rewards points expire after 730 days (24 months) of inactivity.
How do I spend my Lion's Den INSIDE™ points?
Once you have accumulated 150 points (resulting from $150 in qualifying purchases), you will see one of two things. If you are shopping online you will see an option at checkout under the payment options that will allow you to spend points online (You must be logged into your account to spend your points). If you are shopping in a store, please see a store associate at checkout to spend your points. You may take advantage of either option at any time, provided your points have not expired.
How many points may I spend at once?
You may use as many rewards points that you have in your account. However, you must reach 150 points to receive your first $10 OFF. For example: if you have 200 points, you can use your $13.33 in rewards. All pre-tax purchases must be of greater or equal value than the amount of points being redeemed. After you have spent your rewards, you must accumulate enough points to reach the $10 threshold before you can use rewards towards purchases again. For example: if you have $15 in rewards and you use $10 on a purchase, you now have $5 left over. You must now wait until you have accumulated a total of $10 before you can redeem your rewards again on purchases.
Can I use my accumulated Lion's Den INSIDE™ points toward a product that costs less than $10?
Yes, but no cash will be returned.
How can I check my points balance or make changes to my account?
Simply log in to your member portal here: https://lionsden.datacandyinfo.com/login
What are birthday rewards?
On your birthday we will send you a special treat! It might be an exclusive offer, bonus points or a free gift. We change this up regularly, so keep an eye on your inbox!
How do I know when I have a special offer available?
When a special offer is available, you will be notified via email. If you aren’t receiving email notifications, make sure we have the correct email address associated with your account. You can adjust these preferences and see your offers by logging into your member portal. If you have opted out of communications, you will not receive offers.
Can my significant other use the account?
No. Rewards accounts can only be registered to one person, and points can only be redeemed by the account holder.
Can I share or gift my account to someone?
No. For safety and privacy, we do not allow sharing or gifting of accounts. Rewards accounts are individual and can only be registered to one person, but we can associate multiple card numbers with one account.
How do I use my points online?
If you would like to shop online, you will need to create an account with our web-store (use the email address you used when you registered for Lion's Den INSIDE™). To create a new account, please visit: https://shop.lionsden.com/s/register
What happens if I need to cancel an order?
The points you earned for that transaction will be deducted from your balance.
Can I still get free shipping if I spend points?
Yes. Free/discounted shipping still applies to orders having a subtotal of $75 or more after discounts/coupons have been applied.
Does my account ever expire?
No – your rewards account will not be deactivated for inactivity.
Can I merge accounts?
Yes. We are able to merge duplicate accounts only. To combine duplicate accounts, the names on both accounts must match. Both accounts must belong to you and cannot belong to other individuals. This includes significant others, friends, or family. Combining accounts is a one-time process that cannot be undone.
Do I earn points for transactions where I am also spending points?
Yes. If you are spending points, you will also earn points based on the prices of the items in your cart or basket.