Frequently Asked Questions
Thank you for visiting our frequently asked questions page! If the answer you are seeking is not available, click here to reach out to our customer service team.
Retail Store FAQs
You must be at least 18 years of age. We kindly request that you present a valid photo ID issued by either the state or federal government for verification purposes. Your cooperation in adhering to this policy is greatly appreciated.
Our stores operate on varying schedules, tailored to their specific locations. We encourage you to utilize our store locator tool to locate a store near you and obtain its respective hours of operation. Thank you for considering us as your destination, and we look forward to serving you soon.
Certainly! With the exception of our Shippensburg, PA location, all our stores observe their regular business hours on major holidays. Please note that in accordance with local regulations, our Shippensburg, PA store remains closed on federal holidays and Sundays. We appreciate your understanding and hope to continue serving you on all other occasions.
You can easily locate a store by utilizing our convenient Store Locator tool. Simply click on the following link: Store Locator.
The following locations feature adult arcades (movie booths) that are currently open for your enjoyment: Leesville, SC and Bowman, SC.
For detailed directions and maps to these specific adult arcade locations, we invite you to visit our Store Locator.
Yes, we currently have 2 locations open with adult arcades (movie booths): Leesville, SC and Bowman, SC. To obtain detailed directions and maps to either of these destinations, we kindly invite you to explore our Store Locator.
We allow 1 person per booth, each guest must purchase a ticket at the check out counter prior to visiting the arcade. The minimum card purchase is $5.00 which is good for 20 minutes of view time. Credits are good for 30 days and if you keep the ticket and return later, it's $5 for each new visit.
For detailed information regarding our return and exchange policies, please click on the following links:
Retail Store Exchange Policy
Online Store Exchange Policy
We appreciate your interest in understanding our policies, and we are committed to providing a smooth and customer-friendly experience. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated team. Your satisfaction is our priority, and we look forward to serving you.
Regrettably, we do not offer buyback services for adult DVDs, VHS tapes, books, or magazines. Thank you for considering Lion's Den, and if you have any other inquiries or require assistance with our products and services, please do not hesitate to reach out to our knowledgeable team. Your satisfaction is important to us, and we look forward to serving you in other capacities.
Please contact our customer service team for gift card balance inquiries. 1.800.345.3308 | cs@lionsden.com
Lion's Den INSIDE™ FAQs
Signing up is easy! You can create an account at https://lionsden.myloyaltyhub.com/en/login or sign up in-store. Locate a store near you with our store locator.
To log in for the first time, visit the Lion's Den INSIDE™ member portal at https://lionsden.myloyaltyhub.com/en/login, click the "Forgot Password" link, and enter the email used during registration. You'll receive a one-time passcode via email. Use this passcode along with your registered email to log in. You'll then be prompted to reset your password and update your settings.
You must be 18 years or older to join the Lion's Den INSIDE rewards program.
No, our rewards program is entirely free to join.
For Lion's Den INSIDE™ registration, we require your legal first and last name, a valid email address (cell phone email addresses not accepted), a valid phone number, postal code, and birthdate.
We use this information to assist with account-related issues and for optional email message notifications. Your privacy is essential to us, and we never sell your information to third parties.
You can easily view your membership status, available offers, points balance, and more by logging into your account through the member portal.
Membership levels are currently based on the points earned in 2023. We conduct yearly evaluations to update member status, with the next evaluation scheduled for February 2025.
Advance to the next membership level by making purchases and participating in member events to earn points. Details on the points required for the next level are available in the member portal.
No, your membership status remains unchanged until the next yearly evaluation. However, insufficient points during evaluation may result in demotion.
Earn points by making purchases or participating in member events in-store or online. Points for purchases are equivalent to the price of the items in your purchase (excludes taxes). Example: If you purchase an item for $50, you will receive 50 points.
Yes, rewards points expire after 730 days (24 months) of inactivity. However, your account will remain active.
Once you accumulate 150 points, you can spend them online or in-store. You can use as many points as you have, but a minimum of 150 points is required to redeem your first reward of $10 OFF.
Yes, but no cash will be returned.
Simply log in to your member portal here: https://lionsden.myloyaltyhub.com/en/login
On your birthday we will send you a special treat! It might be an exclusive offer, bonus points or a free gift. We change this up regularly, so keep an eye on your inbox!
You'll receive email notifications for special offers. If you have opted out of communications, you will not receive any offers. You can adjust communication preferences by logging into the member portal.
No, rewards accounts are intended for individual use only. Points can only be redeemed by the account holder. However, if your significant other verifies the phone number associated with the account, they may contribute points to it.
For safety and privacy concerns, accounts cannot be transferred or gifted to another person.
Create an account with our webstore using the email used for Lion's Den INSIDE™ registration. To create a new account, please visit: https://shop.lionsden.com/login
Points earned for canceled orders will be deducted from your balance.
Yes. Free/discounted shipping still applies to orders having a subtotal of $75 or more after discounts/coupons have been applied.
We are able to merge duplicate accounts only. To combine duplicate accounts, the names on both accounts must match. Both accounts must belong to you and cannot belong to other individuals. This includes significant others, friends, or family. Combining accounts is a one-time process that cannot be undone.
Yes, you'll earn points for such transactions based on item prices (pre-tax).
Upon request of the user or after 5 years of inactivity personal information will be deleted, with the exception of financial information which must be retained under US laws.
Ask The Den
No, regular lotions or oils can cause irritation and degrade toys or condoms. Always use a product specifically designed as a personal lubricant.
Yes, some anal plugs are designed for prolonged wear. However, always follow manufacturer guidelines and listen to your body.
Yes, most lubricants have a shelf life of 1-3 years. Once opened, they typically remain good for 6-12 months if stored properly. Always check for changes in color, texture, or smell, and replace if necessary.
Not exactly. Pumps can create temporary size increases by improving blood flow, and consistent use over time may lead to some longer-term results. However, results vary by individual.
Most penis extensions are body-safe, so you can use them without a condom. However, using a condom provides added benefits, like easier cleanup, protecting the extension from material degradation, and preventing fluid sharing—especially if the extension is shared. Plus, if semen collects inside the extension, pregnancy and STIs are still possible, so wearing a condom is a good precaution.
While both are used for internal cleansing, they serve different purposes. An anal douche is designed for quick, surface-level cleaning of the rectum before anal play, while an enema is meant for deeper cleansing, often for medical or digestive health reasons. Enemas typically use more liquid and reach further into the colon, whereas anal douches are for a lighter rinse. Always choose the right option for your comfort and follow instructions for safe use!
No, that’s a myth! Vibrators do not permanently reduce sensitivity. While frequent or intense use may cause temporary desensitization, sensation naturally returns after a short break or by varying stimulation methods. In fact, vibrators can enhance sensitivity over timeby increasing blood flow and helping you explore what feels best.
Yes, numbing agents can transfer during contact. To avoid this, apply a thin layer and allow it to fully absorb before engaging in play. If you're using condoms, be aware that some desensitizing lubes may not be compatible with latex, so always check the label for safety.
Absolutely! Using lubricant with a sleeve masturbator enhances comfort, reduces friction, and makes the experience more enjoyable. For best results, use a water-based lubricant, as it is safe for all sleeve materials and easy to clean. Avoid silicone-based lubes if your sleeve is made of silicone, as they can degrade the material over time. Always clean your sleeve thoroughly after each use to maintain its longevity and hygiene.
Cock rings are designed to enhance stamina, improve erection quality, and intensify pleasure for both partners by restricting blood flow. By maintaining a firmer erection and increasing sensitivity, they can also help delay ejaculation, leading to longer-lasting intimacy. Cock rings come in different materials, such as silicone for flexibility or metal for a firmer fit, allowing users to choose what feels best for them. Some even feature vibration settings for added stimulation. Always use a body-safe lubricant for comfort and remove the ring after 30 minutes to ensure safe use.
While the terms are often used interchangeably, they refer to different parts of anatomy. The vulva is the external genitalia, which includes the labia (inner and outer lips), clitoris, urethral opening, and vaginal opening. The vagina, on the other hand, is the internal canal that connects the vaginal opening to the cervix and uterus. Think of the vulva as what you see externally and the vagina as what’s internal. Understanding the difference helps with communication, education, and self-care!
Hollow strap-ons are designed to be worn over the penis and are often used to support erectile dysfunction, allowing for penetration without an erection. Solid strap-ons, made from materials like silicone, don’t have an internal cavity and are typically used for pegging, role reversal, or adding variety to partnered play. Both styles come in various sizes and can be used by people of all genders and orientations, depending on comfort and preference.
There’s no universal rule—masturbation frequency varies from person to person. It’s perfectly healthy to do it daily, occasionally, or not at all, as long as it doesn’t interfere with your responsibilities, relationships, or well-being. Masturbation can be a great form of self-care, but if it ever feels compulsive or disruptive, it might be worth checking in with a healthcare provider or sex therapist.
Beginners should start with small, tapered plugs made from soft, body-safe materials like silicone. These are easier to insert and more comfortable to wear, especially if you're new to anal play. Unlike the vagina, the anus does not self-lubricate, so it’s essential to use plenty of water-based or silicone lubricant to reduce friction and ensure comfort. As you gain experience, you can gradually try larger sizes or different shapes. Always choose plugs with a flared base for safety, take your time, and listen to your body to find what feels best!
Yes—more than most people expect! Positioning cushions help take pressure off your back, knees, hips, and arms, so you can focus on pleasure instead of discomfort. They make it easier to maintain your favorite positions longer and explore new angles without strain or slippage. Whether you're looking to deepen penetration, elevate hips, or just get a better grip during play, these cushions offer ergonomic support for every body. They’re also great for enhancing comfort during oral, strap-on play, and toy use. A small lift can go a long way!
Talking about STIs can feel intimidating, but it’s actually a huge part of building trust and showing you care about your partner's well-being. Keep it casual, confident, and positive. Try saying something like: “Before we get more intimate, I think it’s important we talk about sexual health. I care about us both having a good, safe time.”
Timing matters—bring it up before the heat of the moment, not during. Normalize it as just another part of being responsible and respectful. Most people will appreciate your honesty, and the right partner will see this conversation as a sign of maturity, not a mood killer.
Communication is key–and the way you bring it up makes all the difference. Start from a place of curiosity and connection, not criticism. Use "we" language to frame it as something you want to explore together. For example: "I love what we do now, and I've been thinking it could be fun to try something new–want to explore that with me?"
Focus on the excitement of discovering new things as a couple, rather than implying something is missing. Sharing fantasies, reading erotica together, or browsing toys and positioning products as a team can open the door to playful conversations that bring you even closer.
Give your pleasure products a little check-up every six months. Here's what to look for:
Lube & Condoms: Most are good for 6–12 months after opening, but always check the expiration date. If the texture feels weird, it smells off, or the color changes—it's time to toss.
Toys: Notice cracks, discoloration, sticky spots, or a fading motor? That’s your cue to upgrade. Regular use and cleaning can wear them down over time.
Massage Oils & Toy Cleaners: If the scent has changed or they’re not working like they used to, they’re likely past their prime.
Pro Tip: Keep everything stored in a cool, dry place, and when in doubt—swap it out.
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