FREQUENTLY ASKED QUESTIONS
We aspire to provide pleasure products in a comfortable and upbeat atmosphere; along with the education.
At Lion's Den, we have always had a great amount of pride in the cleanliness of our stores. As we navigate this health emergency, we will continue to uphold the highest standards of cleanliness and increase the sanitizing of frequently touched surfaces and high-traffic areas. We have also made hand sanitizer available for customers to use. We ask that patrons maintain social distance between themselves and others inside the facility while in our stores.
No, we do not require anyone to wear a mask.
Some of our adult arcades are open to the public, and some are still closed. To view the status of a particular location, please visit our store locator, select the "adult arcade" filter, and click the location of your choice to visit their page.
You must be 18 years or older to enter the store. If you look under 30, you will be carded. Only valid, state or federal issued photo IDs will be accepted.
Yes, each location is open for normal business hours on every major holiday with the exception of our Shippensburg, PA location.
Per local regulations, they are closed on federal holidays and Sundays.
We allow one person per booth. Each guest must purchase a ticket at the checkout counter prior to visiting the arcade. The minimum card purchase is $5.00, which is good for 20 minutes of view time. Credits are good for 30 days, and if you keep the ticket and return later, it's $5 for each new visit.
We do not buy back any adult media.
Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective, you may exchange the product within 10 days from the original purchase date for the same product. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store. Sorry, items purchased from our online store cannot be returned to our retail stores. If you need to return an online order, please see our online return policy or reach out to our Customer Service department.
DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books.
Defective Product: If you have received a defective item from our online store, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.
Incorrect Item Shipped: If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Lion's Den Online Sex Toy Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).
Incorrect Product Ordered: To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.
Change of Mind: All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
Store Credit: All online store credit expires after 1 year of no purchase activity.
You are! Take control of your privacy with Lion’s Den’s NEW Buy Online, Ship-to-Store program.
When you place an order via our online store, you will have the option to have your order shipped to your local Lion’s Den, instead of having your order shipped to your home or work. We will keep your order safe from nosey co-workers, prying in-laws, or your children until you’re ready to pick it up!
Yes! All of the items on our website are available for in-store pickup.
There is no minimum purchase to have your online order shipped to a store. Shipping charges will be noted at checkout.
During the online checkout process, select the option to have your order shipped to your local store. Please make sure to read and understand the terms and conditions for the BOSS program before selecting this option.
For verification purposes, please bring a government issued photo ID to claim your package. This includes driver’s license, passport, identification card, tribal ID, or military ID. You will also need to bring with you the credit card used to make your purchase.
Shipping speed is selected by you at the time of checkout. Typically, orders will take 4-7 business days to arrive.
You will receive an email notification with tracking information after your order has shipped from our warehouse. After your order arrives at its designated store location, a member of our team will contact you via the phone number you provided at checkout to let you know your order is ready for pickup. We will leave a voicemail if the call goes unanswered.
Yes! You can pick up your order yourself or you can designate a “pickup person” during the online checkout process. Please note, this information cannot be changed once the order has been processed. Your pickup person will also need to bring with them a government issued ID.
We will hold your order for 21 days after it arrives and you have been notified. If the order has not been collected by that time, it will be shipped back to our warehouse. A refund will be issued 30 days after it arrives at our shipping facility. A restocking fee of 20% will be deducted from your refund.
No, once an order has been placed, it cannot be modified, only canceled or re-ordered.
No, once a store has been selected and your order placed, the destination cannot be changed.
Yes, your order can be canceled if it has not already been submitted for processing. Please contact our online order team for assistance: 1.800.345.3308 option 1. If your order has already been submitted for processing, it cannot be canceled.
No. All purchases made from our website, regardless if they are shipped to a store or your home, cannot be returned to the store. If there is a problem with your item, you will need to contact our online order support team at: 1.800.345.3308. When prompted please select option 1.