FREQUENTLY ASKED QUESTIONS

At Lion’s Den, we have always had a great amount of pride in the cleanliness of our stores. As we navigate this health emergency, we will continue to uphold the highest standards of cleanliness and increase the sanitizing of frequently touched surfaces and high traffic areas. We have also made hand sanitizer available for customers to use as well. We also ask that while in our stores, patrons maintain social distance between themselves and others inside the facility. In addition, we will be limiting the number of patrons inside the building to the each state’s mandated capacity.

The CDC recommends for everyone - including fully vaccinated patrons - to wear a mask in public indoor settings designated as substantial or high transmission areas.

At this time, our restrooms and dressing rooms are closed to the public.

We would be happy to battery test your toy after you have made you purchase. For health and safety reasons, we will not be opening boxes to display items without purchasing it.

Some of our adult arcades are currently closed. We do not have an eta of when we will be reopening them. To view the status of a particular location, please visit our store locator and select the "Arcade" filter.

You must be 18 years or older to enter the store. If you look under 30, you will be carded. Only valid, state or federal issued photo IDs will be accepted.

Each store has different hours, please visit our store locator to find a location near you!

Yes, each location is open for normal business hours on every major holiday with the exception of our Shippensburg, PA location.

Per local regulations, they are closed on federal holidays and Sundays.

CLICK HERE for our Store Locator.

CLICK HERE for our Store Locator (use the adult arcade filter to find a location near you.)

We allow 1 person per booth, each guest must purchase a ticket at the check out counter prior to visiting the arcade. The minimum card purchase is $5.00 which is good for 20 minutes of view time. Credits are good for 30 days and if you keep the ticket and return later, it's $5 for each new visit.

We do not buy back any adult media.

Yes, items can be purchased online and shipped to your local store via our B.O.S.S. program. See the next FAQs section for details.

Sorry, items purchased online cannot be returned at stores.

 For sanitary reasons, we are not able to accept returns on any items unless they have mechanical defects. Please see our return policy below for details. 

Retail Store Return Policy:

Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective you may exchange the product within 10 days from the original purchase date. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store.

DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books. 

Online Store Return Policy: CLICK HERE

You are! Take control of your privacy with Lion’s Den’s NEW Buy Online, Ship-to-Store program.

When you place an order via our online store, you will have the option to have your order shipped to your local Lion’s Den, instead of having your order shipped to your home or work. We will keep your order safe from nosey co-workers, prying in-laws, or your children until you’re ready to pick it up!

Yes! All of the items on our website are available for in-store pickup.

There is no minimum purchase to have your online order shipped to a store. Shipping charges will be noted at checkout.

During the online checkout process, select the option to have your order shipped to your local store. Please make sure to read and understand the terms and conditions for the BOSS program before selecting this option.

 For verification purposes, please bring a government issued photo ID to claim your package. This includes driver’s license, passport, identification card, tribal ID, or military ID. You will also need to bring with you the credit card used to make your purchase.

Shipping speed is selected by you at the time of checkout. Typically, orders will take 4-7 business days to arrive.

You will receive an email notification with tracking information after your order has shipped from our warehouse. After your order arrives at its designated store location, a member of our team will contact you via the phone number you provided at checkout to let you know your order is ready for pickup. We will leave a voicemail if the call goes unanswered.

Yes! You can pick up your order yourself or you can designate a “pickup person” during the online checkout process. Please note, this information cannot be changed once the order has been processed. Your pickup person will also need to bring with them a government issued ID.

We will hold your order for 21 days after it arrives and you have been notified. If the order has not been collected by that time, it will be shipped back to our warehouse. A refund will be issued 30 days after it arrives at our shipping facility. A restocking fee of 20% will be deducted from your refund.

No, once an order has been placed, it cannot be modified, only canceled or re-ordered.

No, once a store has been selected and your order placed, the destination cannot be changed.

Yes, your order can be canceled if it has not already been submitted for processing. Please contact our online order team for assistance: 1.800.345.3308 option 1. If your order has already been submitted for processing, it cannot be canceled.

No. All purchases made from our website, regardless if they are shipped to a store or your home, cannot be returned to the store. If there is a problem with your item, you will need to contact our online order support team at: 1.800.345.3308. When prompted please select option 1.