FAQs

FREQUENTLY ASKED QUESTIONS

Thank you for visiting our frequently asked questions page! If the answer you are seeking is not available, click here to reach out to our customer service team.

Retail Store FAQs
How old do you have to be to enter the store?
You must be at least 18 years of age. We kindly request that you present a valid photo ID issued by either the state or federal government for verification purposes. Your cooperation in adhering to this policy is greatly appreciated.
What are your store hours?
Our stores operate on varying schedules, tailored to their specific locations. We encourage you to utilize our store locator tool to locate a store near you and obtain its respective hours of operation. Thank you for considering us as your destination, and we look forward to serving you soon.
Are stores open on holidays?
Certainly! With the exception of our Shippensburg, PA location, all our stores observe their regular business hours on major holidays. Please note that in accordance with local regulations, our Shippensburg, PA store remains closed on federal holidays and Sundays. We appreciate your understanding and hope to continue serving you on all other occasions.
How do I locate a store?
You can easily locate a store by utilizing our convenient Store Locator tool. Simply click on the following link: Store Locator.
Which stores have adult arcades? (movie booths)
The following locations feature adult arcades with movie booths that are currently open for your enjoyment: Mineral Wells, WV | Ghent, WV | Leesville, SC | Bowman, SC. For detailed directions and maps to these specific adult arcade locations, we invite you to visit our Store Locator and simply select the "adult arcade" filter. 
Are your adult arcades open?
We are pleased to announce that all of our adult arcades are accessible to the public, and we've provided their locations below: Mineral Wells, WV Ghent, WV Leesville, SC Bowman, SC To obtain detailed directions and maps to any of these adult arcade destinations, we kindly invite you to explore our Store Locator. Simply select the "adult arcade" filter to discover a convenient location near you.
How do the arcades work?
To ensure an enjoyable experience for all patrons, we kindly request that each booth be occupied by only one person. Prior to accessing our arcade, all guests are required to purchase a ticket at the checkout counter. The minimum card purchase is $5.00, granting you a generous 20 minutes of viewing time. It's important to note that any unused credits remain valid for a period of 30 days. Additionally, should you choose to keep your ticket and return for another visit later, the cost for each new visit will be $5.00. Thank you for your cooperation and understanding as we strive to maintain a pleasant and fair environment for all our guests.
What is your return and exchange policy?
For detailed information regarding our return and exchange policies, please click on the following links: Retail Store Exchange Policy Online Store Exchange Policy We appreciate your interest in understanding our policies, and we are committed to providing a smooth and customer-friendly experience. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated team. Your satisfaction is our priority, and we look forward to serving you.
Does Lion's Den buy back DVDs, VHS Tapes, Books or Magazines?
Regrettably, we do not offer buyback services for adult DVDs, VHS tapes, books, or magazines. Thank you for considering Lion's Den, and if you have any other inquiries or require assistance with our products and services, please do not hesitate to reach out to our knowledgeable team. Your satisfaction is important to us, and we look forward to serving you in other capacities.
How do I check my gift card balance?
Please contact our customer service team for gift card balance inquiries. 1.800.345.3308 | cs@lionsden.com
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Lion's Den INSIDE™ FAQs
How do I sign up for Lion's Den INSIDE™?
Signing up is easy! You can create an account at https://lionsden.myloyaltyhub.com/en/login or sign up in-store. Locate a store near you with our store locator.
How do I log into the member portal?
To log in for the first time, visit the Lion's Den INSIDE™ member portal at https://lionsden.myloyaltyhub.com/en/login, click the "Forgot Password" link, and enter the email used during registration. You'll receive a one-time passcode via email. Use this passcode along with your registered email to log in. You'll then be prompted to reset your password and update your settings.
How old do you have to be to join Lion's Den INSIDE™?
You must be 18 years or older to join the Lion's Den INSIDE rewards program.
Does it cost anything to join INSIDE™?
No, our rewards program is entirely free to join.
What do I need to sign up?
For Lion's Den INSIDE™ registration, we require your legal first and last name, a valid email address (cell phone email addresses not accepted), a valid phone number, postal code, and birthdate.

Why do you need my email and phone number?
We use this information to assist with account-related issues and for optional email message notifications. Your privacy is essential to us, and we never sell your information to third parties.
What’s included in the Lion's Den INSIDE™ Program?
How do I check my membership status?
You can easily view your membership status, available offers, points balance, and more by logging into your account through the member portal.
How are membership levels determined?
Membership levels are currently based on the points earned in 2023. We conduct yearly evaluations to update member status, with the next evaluation scheduled for February 2025.
How do I move up to the next level?
Advance to the next membership level by making purchases and participating in member events to earn points. Details on the points required for the next level are available in the member portal.
If I spend my points will I move down a level?
No, your membership status remains unchanged until the next yearly evaluation. However, insufficient points during evaluation may result in demotion.
How do I earn points?
Earn points by making purchases or participating in member events in-store or online. Points for purchases are equivalent to the price of the items in your purchase (excludes taxes). Example: If you purchase an item for $50, you will receive 50 points. 
Do my points ever expire?
Yes, rewards points expire after 730 days (24 months) of inactivity. However, your account will remain active.
How do I spend my Lion's Den INSIDE™ points?
Once you accumulate 150 points, you can spend them online or in-store. You can use as many points as you have, but a minimum of 150 points is required to redeem your first reward of $10 OFF.
Can I use my accumulated Lion's Den INSIDE™ points toward a product that costs less than $10?
Yes, but no cash will be returned.
How can I check my points balance or make changes to my account?
Simply log in to your member portal here: https://lionsden.myloyaltyhub.com/en/login
What are birthday rewards?
On your birthday we will send you a special treat! It might be an exclusive offer, bonus points or a free gift. We change this up regularly, so keep an eye on your inbox!
How do I know when I have a special offer available?
You'll receive email notifications for special offers. If you have opted out of communications, you will not receive any offers. You can adjust communication preferences by logging into the member portal. 
Can my significant other use the account?
No, rewards accounts are intended for individual use only. Points can only be redeemed by the account holder. However, if your significant other verifies the phone number associated with the account, they may contribute points to it.
Can I transfer or gift my account to someone?
For safety and privacy concerns, accounts cannot be transferred or gifted to another person.
How do I use my points online?
Create an account with our webstore using the email used for Lion's Den INSIDE™ registration. To create a new account, please visit: https://shop.lionsden.com/login
What happens if I need to cancel an order?
Points earned for canceled orders will be deducted from your balance.
Can I still get free shipping if I spend points?
Yes. Free/discounted shipping still applies to orders having a subtotal of $75 or more after discounts/coupons have been applied.
Can I merge accounts?
We are able to merge duplicate accounts only. To combine duplicate accounts, the names on both accounts must match. Both accounts must belong to you and cannot belong to other individuals. This includes significant others, friends, or family. Combining accounts is a one-time process that cannot be undone.
Do I earn points for transactions where I am also spending points?
Yes, you'll earn points for such transactions based on item prices (pre-tax).
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