FREQUENTLY ASKED QUESTIONS

We aspire to provide pleasure products in a comfortable and upbeat atmosphere; along with the education.

COVID FAQS
What are you doing to combat the spread of COVID-19?

At Lion's Den, we have always had a great amount of pride in the cleanliness of our stores. As we navigate this health emergency, we will continue to uphold the highest standards of cleanliness and increase the sanitizing of frequently touched surfaces and high-traffic areas. We have also made hand sanitizer available for customers to use. We ask that patrons maintain social distance between themselves and others inside the facility while in our stores.

Do you require masks?

 No, we do not require anyone to wear a mask.

Are your restrooms/dressing rooms currently open?

At this time, our restrooms and dressing rooms are  open to the public where applicable. To see a list of location features, visit our store locator and use the filters to make your selection.

My toys are typically battery tested before purchase. Is this still being offered?

Yes, we would be happy to battery test your toy after you have made your purchase.

Are your adult arcades open?

Most of our adult arcades are open to the public, and some are still closed. The status of each particluar location is listed below.

Mineral Wells, WV - OPEN

Ghent, WV - OPEN

Leesville, SC - OPEN 

Bowman, SC - OPEN

Las Vegas, NV - OPEN

Atkinson, IL - TEMPORARILY CLOSED

Steele, MO - TEMPORARILY CLOSED

For map directions, please visit our store locator and select the "adult arcade" filter to find a location near you.

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Retail Store FAQs
How old do you have to be to enter the store?

You must be 18 years or older to enter the store. If you look under 30, you will be carded. Only valid, state or federal issued photo IDs will be accepted.

What are your store hours?

Each store has different hours, please visit our store locator to find a location near you!

Are stores open on holidays?

Yes, each location is open for normal business hours on every major holiday with the exception of our Shippensburg, PA location.

Per local regulations, they are closed on federal holidays and Sundays.

How do I locate a store?

CLICK HERE for our Store Locator.

Which stores have adult arcades? (movie booths)
How do the arcades work?

We allow one person per booth. Each guest must purchase a ticket at the checkout counter prior to visiting the arcade. The minimum card purchase is $5.00, which is good for 20 minutes of view time. Credits are good for 30 days, and if you keep the ticket and return later, it's $5 for each new visit.

Does Lion's Den buy back DVDs, VHS Tapes, Books or Magazines?

We do not buy back any adult media.

Can you place and order online and pick it up in the store?

Yes, items can be purchased online and shipped to your local store via our B.O.S.S. program. See the B.O.S.S FAQs section for details.

Can I return items I purchased online at a store?

Sorry, items purchased online cannot be returned to stores. Please review our return policy.

Can you return items that are not used?

For sanitary reasons, we are not able to accept returns on any items unless they have mechanical defects. Please see our return policy.

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Return Policy
Retail store return policy

Novelty Items: For sanitary reasons, all sales are final. If the product you purchased is defective, you may exchange the product within 10 days from the original purchase date for the same product. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. If an exchange cannot be made, you will receive a gift card to use towards any merchandise in our store. Sorry, items purchased from our online store cannot be returned to our retail stores. If you need to return an online order, please see our online return policy or reach out to our Customer Service department.

DVDs: DVDs may only be exchanged for the same title, pending inspection. The original receipt must accompany the product. All items must be in new condition with original box, packaging, manuals, accessories and UPC code. Please Note: Special order items are non-returnable. We do not buy back used DVDs, VHS tapes, magazines or books.

Online store return policy: Part 1

Defective Product: If you have received a defective item from our online store, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped: If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Lion's Den Online Sex Toy Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Online store return policy: Part 2

Incorrect Product Ordered: To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind: All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

Store Credit: All online store credit expires after 1 year of no purchase activity.

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B.O.S.S. PROGRAM
Who is the BOSS?

You are! Take control of your privacy with Lion’s Den’s NEW Buy Online, Ship-to-Store program.

How does B.O.S.S. work?

When you place an order via our online store, you will have the option to have your order shipped to your local Lion’s Den, instead of having your order shipped to your home or work. We will keep your order safe from nosey co-workers, prying in-laws, or your children until you’re ready to pick it up!

Are all items online eligible for the B.O.S.S. program?

Yes! All of the items on our website are available for in-store pickup.

Is there a minimum purchase to qualify for the B.O.S.S. program?

There is no minimum purchase to have your online order shipped to a store. Shipping charges will be noted at checkout.

How do I have my order shipped to my local Lion’s Den?

During the online checkout process, select the option to have your order shipped to your local store. Please make sure to read and understand the terms and conditions for the BOSS program before selecting this option.

What do I need to pick up my order?

 For verification purposes, please bring a government issued photo ID to claim your package. This includes driver’s license, passport, identification card, tribal ID, or military ID. You will also need to bring with you the credit card used to make your purchase.

How long until my order is ready?

Shipping speed is selected by you at the time of checkout. Typically, orders will take 4-7 business days to arrive.

How will I be notified my order has arrived?

You will receive an email notification with tracking information after your order has shipped from our warehouse. After your order arrives at its designated store location, a member of our team will contact you via the phone number you provided at checkout to let you know your order is ready for pickup. We will leave a voicemail if the call goes unanswered.

Can I have someone else pick up my order on my behalf?

Yes! You can pick up your order yourself or you can designate a “pickup person” during the online checkout process. Please note, this information cannot be changed once the order has been processed.

If you need someone to pick up your order after it has been delivered, please contact your local store and provide them with the full name of your designated pick up person.

*For verificarion purposes, all pickup persons will need to bring with them a valid government issued ID.*

What happens if I’m unable to pick up my order?

We will hold your order for 21 days after it arrives and you have been notified. If the order has not been collected by that time, it will be shipped back to our warehouse. A refund will be issued 30 days after it arrives at our shipping facility. A restocking fee of 20% will be deducted from your refund.

Can I make a change to my ship-to-store order?

No, once an order has been placed, it cannot be modified, only canceled or re-ordered.

Can I change the location of my ship-to-store order?

No, once a store has been selected and your order placed, the destination cannot be changed.

Can I cancel my ship-to-store order?

Yes, your order can be canceled if it has not already been submitted for processing. Please contact our online order team for assistance: 1.800.345.3308 option 1. If your order has already been submitted for processing, it cannot be canceled.

Can in-store pickup orders be returned to the store if they are defective?

No. All purchases made from our website, regardless if they are shipped to a store or your home, cannot be returned to the store. If there is a problem with your item, you will need to contact our online order support team at: 1.800.345.3308. When prompted please select option 1.

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